The Most Successful Use Cases for RPA in IT
Transform Your IT Department with RPA
In the world of IT, regular manual processes often slow down operations, causing inefficiencies and reducing turnaround time.
Without a solution in place, inefficiencies will continue to occur, resulting in further breakdown of your day-to-day operations.
Fortunately, there is a solution – Robotic Process Automation.
What is RPA?
Robotic Process Automation is a software solution that utilizes bots to carry out repetitive, mundane, everyday business processes.
This can range from simple tasks like automating emails to more complex processes like regulating a chatbot and performing data analysis.
What are the Benefits of RPA?
Considering the fact that RPA is a highly advanced technology itself, it only makes sense that automation and IT make the perfect partnership.
RPA offers numerous benefits for an organization as a whole, but especially within IT departments. Some of these benefits include:
Increased Turnaround Time
RPA bots are able to complete many tasks in just minutes that would normally take a human several hours.
With RPA bots deployed to resolve minor technical issues, such issues can be resolved rapidly, enabling your IT department to move on to the next task very quickly.
Improved Productivity
RPA enables you to adjust certain roles and responsibilities to remove repetitive manual tasks that often leave your staff feeling bogged down and overwhelmed. As a result, staff will be able to focus on more important tasks, like troubleshooting major issues. This means your team will feel more focused and productive, as they can focus on the more valuable tasks that they enjoy doing.
Reduced Errors
No matter how skilled your IT team may be, errors are bound to occur simply due to human nature. Fortunately, RPA bots are not human and do not make mistakes on the same level as humans.
Bots Are Consistent
Because bots are programmed to perform tasks the exact same way every time, they are incredibly consistent. This means tasks can be duplicated with no variation or errors, ensuring accuracy every single time.
Lower Overhead Costs
Implementing RPA within your organization can help to reduce overhead costs by 40-70% per business process. How? With RPA bots handling repetitive tasks, it eliminates the need for excess staff to perform the processes manually. As a result, the business will operate more efficiently and costs will be reduced.
RPA Operates 24/7
Experiencing technical difficulties after hours? Rather than having your IT team jumping into action in the middle of the night, RPA bots can be deployed to manage the situation.
The reason for this is that RPA bots are not human, so they don’t require sleep, breaks, or vacations in order to operate at maximum capacity. This means they can continue to perform tasks 24/7.
RPA Offers Flexibility
In IT, circumstances can change dramatically at the drop of a hat, requiring an advanced and highly flexible solution that can be adjusted at any time.
RPA offers this kind of flexibility and enables you to decide how many bots should be deployed to each process and make adjustments as needed. You can even reassign tasks from humans to a bot as needed.
Plus, RPA bots have the capability to adapt themselves to certain conditions and make changes to improve different processes.
RPA is Highly Secure
Automation is a great way to ensure your systems remain secure, as RPA is much more secure than humans. Bots don’t forget or passwords or forget to log out of accounts, and are not susceptible to hackers. Plus, RPA never changes roles, leaves the company, retires, or becomes disgruntled.
RPA Use Cases For IT Departments
In the world of IT, there are infinite possibilities for ways to utilize RPA.
With so many uses for RPA in IT departments that can transform the organization’s day-to-day operations as a whole, it can be difficult to know where to start.
Some examples include:
- Server/application monitoring and reporting
- File and document management (synchronizing, deleting, and moving documents)
- Data and content aggregation including searching across multiple platforms
- Batch processing
However, below, we’ll take a deeper dive into some of the more beneficial uses for RPA within IT departments.
FTP Download/Upload
Your IT department often spends a lot of time manually downloading and uploading files through File Transfer Protocol (FTP), taking their attention away from other more important tasks.
Instead, RPA can be used to automate the downloading and uploading of files, whether it’s internally or even for clients.
Application Integration
Application integration is a big part of the day-to-day operations of any IT department, and it also happens to be one of the most common uses for RPA.
RPA bots can be deployed to looks for certain conditions that must be met in a software program. Once those conditions are met, RPA will be triggered to perform certain tasks, such as data or image transfers from one program to the other.
Resetting Passwords
Resetting passwords is a common occurrence in any organization that prioritizes cybersecurity. However, when hundreds of staff require password resets on a weekly or monthly basis, this can become incredibly time-consuming for IT staff to manage.
This is the perfect task for RPA as it is simple, repetitive, and can be scheduled.
Backup and Patch Management
While backups and updates are critical tasks for your IT team, they are highly repetitive and time-consuming, often leaving staff feeling tired and worn down. With RPA in place to take care of these tasks, your IT department will feel more productive as they are able to focus on more important tasks and processes.
Sending Notifications
Sending hundreds of daily notifications is another waste of your IT resources that can be easily be automated through RPA.
Software Installation
RPA can be used to install even the most complex software systems without your team having to step in.
UX Monitoring
The cool thing about RPA is that it can be programmed to emulate human behaviour, and simulate employees’ and customers’ experiences. This helps to detect any issues within your website that could be affecting user experience.
Managing Incidents
Contrary to popular belief, not all incidents require a human IT agent to step in. With RPA, bots can be deployed to resolve minor technological issues that require simple, solutions based on rule-based algorithms. For more complex matters, bots can notify human staff for a resolution.
Network Support
Load balancers and firewalls require constant monitoring by IT to ensure they are functioning properly. RPA can not only be used to keep tabs on your organizations network technology but also perform updates when needed.
Managing Users
While tasks such as creating new accounts and setting up new email addresses and passwords are delegated to IT, in reality, they should fall under the human resources umbrella. With such tasks assigned to IT any time a new employee gets onboarded, your staff can feel like their skills and talents aren’t properly being utilized. Fortunately, such onboarding tasks can be easily be delegated to RPA bots with little to no complications.
Once a new user has received their login and is set up on the company’s network, RPA can be deployed to create any other additional logins for the user within various different systems based on their position within the company. Such systems can include document management, CRM, or any other cloud-based systems.
Data Migration
Data migration requires data and images to be transferred from one software system to another software system. While this is typically performed manually by IT staff, it can also be tasked to RPA bots.
These bots can be programmed to follow certain business rules while performing inventory on all of the data and images in the old system. The bots will then export, manipulate, and import this content into the new system.
After the migration has been finished, the bots can even be programmed to audit the end system to make sure every file was successfully transferred.
Think RPA is Right For You?
Whether you are a beginner to the world of Robotic Process Automation and require some guidance, or you are already familiar with RPA solutions, our goal at Thrive Automation is to ensure your team is fully supported and empowered to implement RPA in a way that helps your business reach its full potential.
We offer the following options, depending on your knowledge and experience level with RPA:
- Automation Readiness Audit (ARA)
- Automation Roadmap
- Automation Pilot
- Automation Centre of Excellence
- Thrive Care
CONTACT US TODAY TO GET STARTED ON YOUR JOURNEY TO AUTOMATION!
Whether you are a beginner to the world of Robotic Process Automation and require some guidance, or you are already familiar with RPA solutions, our goal at Thrive Automation is to ensure your team is fully supported and empowered to implement RPA in a way that helps your business reach its full potential.
We offer the following options, depending on your knowledge and experience level with RPA:
- Automation Readiness Audit (ARA)
- Automation Roadmap
- Automation Pilot
- Automation Centre of Excellence
- Thrive Care