How We Helped SUPERCHARGE eCommerce Processes – Cutting 14 Hours per Week
At Thrive Automation, we pride ourselves on achieving incredible results for our ecommerce clients that help take their business operations to the next level.
When a second-hand clothing e-commerce company came to us looking for help to accelerate their customer delisting process, we developed our own unique Robotic Process Automation (RPA) solution designed to address certain challenges the client was facing and improve the efficiency of their internal processes.
Challenges That Our Automation Solution Helped to Resolve
One of the main challenges the company was struggling to overcome was that its ecommerce platform was selling clothing items listed on multiple online platforms at the same time. This means that when an item was sold on one platform, staff were required to perform an inefficient, tedious manual process to remove the item from all other online platforms.
Before exploring automation solutions, staff would spend up to two hours every day removing listings. This became overwhelming with a high volume of sales and made scaling the business near impossible.
What Happened Next
Our resolution was to create a custom automation solution using RPA that implemented email triggers and automated web-based activities and interactions with ecommerce platforms, like Shopify.
After implementing our solution, this ecommerce company was able to rapidly accelerate its customer delisting process by 14 hours per week. This is just one amazing example of how small to medium-sized ecommerce businesses can leverage the power of RPA in a cost-effective way that yields an incredible ROI.
There are so many different ways ecommerce businesses can benefit from automation. Automation not only helps you eliminate manual business processes, but makes your business more efficient, improves productivity levels, reduces the risk of human error, and lower overhead costs.
At Thrive Automation, we pride ourselves on achieving incredible results for our ecommerce clients that help take their business operations to the next level.
When a second-hand clothing e-commerce company came to us looking for help to accelerate their customer delisting process, we developed our own unique Robotic Process Automation (RPA) solution designed to address certain challenges the client was facing and improve the efficiency of their internal processes.
Challenges That Our Automation Solution Helped to Resolve
One of the main challenges the company was struggling to overcome was that its ecommerce platform was selling clothing items listed on multiple online platforms at the same time. This means that when an item was sold on one platform, staff were required to perform an inefficient, tedious manual process to remove the item from all other online platforms.
Before exploring automation solutions, staff would spend up to two hours every day removing listings. This became overwhelming with a high volume of sales and made scaling the business near impossible.
What Happened Next
Our resolution was to create a custom automation solution using RPA that implemented email triggers and automated web-based activities and interactions with ecommerce platforms, like Shopify.
After implementing our solution, this ecommerce company was able to rapidly accelerate its customer delisting process by 14 hours per week. This is just one amazing example of how small to medium-sized ecommerce businesses can leverage the power of RPA in a cost-effective way that yields an incredible ROI.
There are so many different ways ecommerce businesses can benefit from automation. Automation not only helps you eliminate manual business processes, but makes your business more efficient, improves productivity levels, reduces the risk of human error, and lower overhead costs.
Other Examples of Utilizing RPA for eCommerce:
Data Collection & Analysis
In the context of an ecommerce business, RPA bots can be deployed to collect data through customers’ online touch-points. This includes buying habits and how much money the customer spent. RPA bots can also link data sources, analyze the data, create reports, and compare the data to the store’s inventory.
Some additional data-related processes that RPA can be used for include:
- Data collection
- Data entry
- Data verification
- Data management and sorting
- Data analytics
- Data cleansing
Order Processing and Invoicing
Any small to medium-sized ecommerce business knows that manually processing hundreds, or sometimes thousands of orders on a daily basis can become too much of a burden for staff to bear, leading to errors, wasted time, and upset customers.
Issues can vary depending on the eCommerce platform and model used, but fortunately, RPA offers a solution to most common challenges, and can be deployed to automate the following tasks:
- Processing orders and payments
- Creating new orders
- Validating invoices
- Capturing invoices
- Monitoring for new invoices
- Logging important order information
- Initiating payments to suppliers
Managing Inventory & Supply Chain
RPA is an incredibly effective tool that can help you automate and improve the efficiency of processes related to the management of your inventory and supply chain.
Some examples include:
- Forecasting supply and demand
- Data entry
- Predictive maintenance
- Managing logistics
- Managing inventory levels
- Shipping orders
- Initiating purchase orders
Read More About RPA For Inventory and Supply Chain Management